Answers to common questions from buyers. If your question is not covered, send us an enquiry.
FAQs
Ordering
How do I request a quotation?
Send a business enquiry with the product, specification, quantity, packaging and destination. We reply within one business day.
Is there a minimum order quantity?
Minimum quantities depend on the product and packing format. Tell us the volume you need and we will confirm what is possible.
Can I get samples before ordering?
Samples can be arranged for most products. Please mention the product and the quantity you need for testing.
Products & Quality
What is the difference between freeze-dried and spray-dried powders?
Freeze-drying removes water at low temperature and keeps colour and flavour closest to fresh produce. Spray-drying produces fine, highly soluble powders suited to drink mixes, soups and sauces.
Can products be supplied to my specification?
Yes. Share your required specification, such as particle size, moisture or packing, and we will confirm availability.
Shipping & Documents
Which documents are provided with a shipment?
Standard export documents and product specifications are provided with each order. Let us know any additional certificates your market requires.
Which countries do you ship to?
We supply customers internationally. Contact us with your destination to confirm logistics and lead times.